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Outlook
Customer email correspondence and meeting context from Microsoft Outlook
Amdahl connects to Microsoft Outlook and Microsoft 365 to ingest customer email threads, meeting invites, and calendar context. The integration uses Microsoft Graph API with read-only scopes and respects folder permissions. Enterprise sales and customer success teams structure Outlook threads into queryable research: which messaging closes deals, which prospects engage repeatedly, and which questions recur across written customer correspondence.
Data extracted
Outlook email threads and conversations
Sender, recipient, subject, and metadata
Calendar events and meeting context
Folders, categories, and rules
Attachments and shared content
Use cases
Enterprise sales research grounded in real Outlook threads
Find which proposals lead to closed-won deals
Mine customer questions from written correspondence
Account intelligence joined to CRM records
Customer success content from real escalation patterns
Frequently asked
- How does Amdahl connect to Outlook?
- Amdahl connects via Microsoft Graph API using OAuth 2.0 with read-only scopes (Mail.Read, Calendars.Read). The integration supports Microsoft 365 work and school accounts, including tenant-restricted enterprise deployments.
- Does Amdahl support shared Outlook mailboxes?
- Yes. Amdahl supports shared mailboxes commonly used by sales, support, and customer success teams. Admin authorization is required to grant Amdahl read access to a shared mailbox via Microsoft Graph.
- How does Amdahl filter Outlook content?
- Amdahl filters by folder, category, and sender domain so only customer-facing correspondence gets ingested. Internal mail, personal mail, and noise like newsletters are excluded by default.
- Is Amdahl compatible with Microsoft 365 GCC and GCC High?
- Amdahl supports standard Microsoft 365 commercial cloud out of the box. GCC and GCC High deployments are available on the Enterprise plan with dedicated tenant configuration. Contact sales for compliance details.
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